Returns & Exchanges

At VIBAe, we want you to love your footwear as much as we do, which is why we offer a 30-day return and exchange window for all unworn items in their original packaging. Whether you need a different size or a different style, our process is designed to be as effortless as walking in our shoes.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your original box.

• 3.
  Ship the Package

  Drop off your package at the nearest authorized carrier location, ensuring the items are clean and in their original condition to avoid processing delays.

• 4.
  Receive Refund or Exchange

  After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange pair within 5-7 business days.